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Sunil Sadasivan

A collection of 26 posts by Sunil Sadasivan - Page 2

OverflowAug 1, 2013
Scaling Buffer in 2013

Since joining Buffer last September, it’s been so amazing to see how much we’ve grown in just under a year.  This is the first time any of us on the team has built something that’s achieved this level of scale and in doing so, we’ve learned so much.  I want to share a general overview of Buffer’s scale, and the technology stack that we’ve built to fulfill it. Some Quick Stats about Buffer’s Scale * 2 backend engineers, Colin and Sunil [https://twitter.com/s

OverflowMay 3, 2013
Veggie Day: Customer support for engineers

At Buffer, we’ve been experimenting quite a bit with the support/engineer relationship. A high bar for support is one of the key pillars of Buffer.  We have three full-time ‘happiness heroes’ for a team of 10 and answer 60% of emails and tweets within the first hour.  Where we get slowed down are with the more technical issues that are reported, which require deeper investigation. For a few months we had established ‘the 5 veggies rule’ where it was highly encouraged that each developer did fiv