In most industries, including the tech world, “support” is a piteous word. Posts like this one, while written in jest, enforce the stereotype that working...
Buffer Open
How Buffer’s Happiness Team Translates Customer Emails Into Engineering Team To-dos: The April Happiness Report
Picture this: It’s your first month on the job as a Customer Happiness Hero. A core piece of your company’s app stops working. And 16...
The Power of Every Word: Why I Stopped Using “Actually” and “But” In My Customer Service Emails
One of my favorite “happiness hacks” has been to attempt to remove the word “actually” from my vocabulary. This has been remarkably hard to do,...
How We Pinpoint Our Biggest Opportunities for Improvement [March Happiness Report]
Hey team! I’m excited to share a few bits of awesome people and numbers news this month. Let’s dig in. :) Numbers We set our...
Our First Weekend Warrior, New Weekly Digest And More: February Happiness at Buffer
We had a fantastic February, reaching exceeding our goals due to the very hard work from the Heroes. Read on for some of the changes...
How the Buffer Happiness Team did in January: 9771 Emails Sent, 5700 Tweets & 265 Live Chats
Hi team! I’m so excited to tell you about January. This was a really exciting month for us as we tried several experiments to still...
The December Happiness Report at Buffer: New Focus on Monthly goals and 2013 in Review
I just hit send on the following email to the Buffer team to give them a glimpse into what the Happiness Team worked on and...
Two more Happiness Heroes join the Buffer team: Mary and Adam
I am thrilled to share that Mary Jantsch and Adam Farmer have both recently completed their Buffer Bootcamps and have accepted offers to come on board...
What we have learned about weekends and how fast to hire: The November 2013 Buffer Happiness Report
I just hit send on an email to the Buffer team with all of the numbers and trends for November. November was super exciting as...
How we handled a 10x spike in support volume while being hacked: The October Buffer Happiness Report
Every month, the Buffer team shares some stats about our business, including how our blog posts did, what’s happening in Buffer for Business, and even...