One of the first projects I took on in bootcamp was helping to plan the next Buffer retreat. Along with my mentor, manager, and friend,...
Buffer Open
Buffer and the AWS Outage: How This Interruption May Have Affected Your Posts
tl;dr – Buffer experienced interrupted service due to the AWS outage on Tuesday. All is back to normal now, and all posts are going out...
Cloudbleed Update: Buffer Data Is Not Affected
tl;dr – Customers should not worry about their Buffer data after the Cloudbleed incident Several hours ago our team learned of a large security incident at Cloudflare, a service we...
Change at Buffer: The Next Phase, and Why Our Co-Founder and Our CTO are Moving On
We’ve always done things differently at Buffer. For me, this has always come from a natural desire to question things. Why base your company and...
What Public Relations at a Startup is Really Like
Public relations can mean a variety of things, especially at a startup where many people wear any number of hats. My first job out of...
Leading Ideas: Buffer’s new Engineering Career Paths Framework
During early startup days, everyone pitches into everything and just does what needs doing. The focus is on building a product: getting it out the...
Buffer’s 2016 Year in Review (and the 8 Year-End Reflections That Inspired Us)
Can you believe that 2017 is around the corner? The end of a year always has me excited for a fresh year with new goals...
On Empathy: A Letter We Shared with Our Happiness Heroes
(Our Chief Happiness Officer, Carolyn, shared this note with our Happiness team after some deep auditing and reflection on our communications with our customers. If Carolyn’s...
How Do Holidays Work at An International Startup? Here’s How We Do It At Buffer
(Editor’s Note: We’ve updated this a bit since we originally posted this in December of 2015 – as we’re excited that policies are continually growing...
3 Breakthroughs and 2 Failures that Have Shaped Buffer
In Buffer’s past six years, we’ve experimented with product and culture and had some successes and some flops. And yet there have been some breakthroughs...
Creating a ‘Toeless’ Company: How We’re Working to Keep Customers at the Heart of All We Do
A business is nothing without its customers. And yet as businesses grow and team members become more specialized, it’s easy to get further and further...
Do the Right Thing: Why We’re Becoming More Mindful in Sharing Swag
We call members of our customer support team “Happiness Heroes,” and positivity is one of our core values. Smiley faces are a key element of...