Buffer Happiness Report January 2017 Last month’s report All Happiness reports All Buffer reports Responses within 1 hour 35% 0% Customer satisfaction score 93 +2% Email...
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“Happiness Revolution” Leads to Team Restructure
Buffer Happiness Report December 2016 Last month’s report All Happiness reports All Buffer reports Responses within 1 hour 35% -16.6% Customer satisfaction score 91 -0% Email conversations...
Happiness Heroes Here to Help: Deepening Our Social Media Knowledge
Buffer Happiness Report November 2016 Last month’s report All Happiness reports All Buffer reports Responses within 1 hour 42% -6.6% Customer satisfaction score 91 -3.2% Email conversations...
What We Learned About Customer Support From a Massive Industry-Wide Cyberattack
Buffer Happiness Report October 2016 Last month’s report All Happiness reports All Buffer reports Responses within 1 hour 45% +25% Customer satisfaction score 94 +3.3% Email conversations...
Meet The Familiar Face Handling Buffer’s Trickiest Support Tickets
Buffer Happiness Report September 2016 Last month’s report All Happiness reports All Buffer reports Key stats in September Responses within 1 hour 36% -24.7% Customer...
A New Buffer FAQ, Tone Syncs and the ‘Happiness Newspaper’
Buffer Happiness Report August 2016 Last month’s report All Happiness reports All Buffer reports Key stats: Responses within 1 hour 47.85% -2.7% Customer satisfaction score...
Happiness Experiments: Peer Reviewed Emails, Snippet-Free Days and More
See the most recent happiness report → See all previous happiness reports → See all Buffer reports → Happiness Report July 2016 Customer happiness continues to be a...
What Happened When We Prioritized Live Chat: Buffer’s October Happiness Report
We had fun getting back to our customers faster in October due to a renewed focus on our goals. As we were all back in...
How a 10-Person Team Gives Voice to 1.8 Million Customers: Buffer’s September Happiness Report
Happy October! In September, our entire team traveled to New York, NY, to work and play all together for our semi-annual company retreat. (Retreats occur...
How We’re Moving from Emails to Conversations: Buffer’s July Happiness Report
July was a month filled with sunshine, life changes, vacations, and yes, Inbox Zeroes, too! Most of the Heroes took a few days here and...
Is This Urgent? What Happened When We Let Buffer Customers Prioritize Themselves: June Happiness Report
June was a fantastic, fascinating month for customer happiness at Buffer as we made great strides toward meeting goals, expanded our awesome team, and pushed...
One Daily Team Meeting, Across 5 Time Zones: Buffer’s May Happiness Report
May was a huge month for the Happiness Team at Buffer. We began the month answering 50% of emails within 1 hour and finished it...