November has been a huge month for Respond and our incredible customers! Though the holidays are just around the corner we’re continuing to improve the product and experience at a blistering pace.
Working smarter: Automation features in Respond
One of the most powerful new features to come to Respond are automations. Respond can now auto-tag, route, assign and filter your conversations based on a number of criteria including keywords, phrases, language and a whole lot more.
With automations, we’re helping teams separate their support and marketing conversations, assign items to the right team member and even filter out things like auto-status updates and spam.
Now available: HelpScout Docs integration
We’re huge fans of HelpScout. So it only felt natural to bring these products even closer together. You can now include a HelpScout article directly into your Respond replies:
And we’re just getting started. We’ve got a ton more planned for HelpScout (and other helpdesks) too. Stay tuned!
Better, easier-to-read reporting features
We’ve released a brand new reporting experience with the key metrics you need front and center. We’ve also added new data export options and a tag reporting feature:
For that one customer or conversation you need to find: Better search
It’s now easier than ever to find a past conversation with a customer. Search by customer name or social username to quickly find conversations across Twitter and Facebook:
Maybe a new article just went viral or you’ve just launched a new product. Either way you can use our new bulk editing feature to select multiple conversations and quickly tag, assign, or close all in one fell swoop:
Track Respond’s latest updates in real-time
Over to you
Is there anything you’d love to learn more about? Anything we could share more of? We’d love to hear from you in the comments!
Check out more reports from November 2016: