May we suggest...

Buffer News and Updates

We Spent $3.3M Buying Out Investors: Why and How We Did It

Last month, Buffer spent $3.3 million – about half of all the cash we had in the bank – to buy out our main venture capital (VC) investors.

Starting the conversations, negotiations, and process of this buy out was one of the most important decisions I’ve made in the Buffer journey so far, and it was the culmination of more than a year of work. This is a key inflection point for Buffer that puts us truly on a path of sustainable, long-term growth.

Here is the full journey of how we decided on this path for the company, including all the details and numbers involved in carrying out a stock buyback of seven of our sixteen Series A investors.

Buffer’s funding history

Here is a summary of funding raised for Buffer since we started in 2010:

  • October 2010: Buffer was born and initially bootstrapped through revenues
  • August 2011: Buffer was accepted into AngelPad startup accelerator, with initial $120,000 investment
  • December 2011: Buffer raised a small seed round of $330,000, to bring total funding to $450,000
  • December 2014: Buffer raised Series A of $3.5 million, to bring total funding to $3.95 million
  • July 2018: Buffer bought out main Series A investors (investors representing $2.3 million of the $3.5 million raised)

In general, we’ve taken the approach of being profitable and having decent revenue at the time of raising funds. As a result, we’ve been able to raise funding on good terms and keep a fair amount of control. Following each round, we eventually dipped into negative cashflow as a result of accelerated hiring but always had a manageable plan to get us back to profitability.

Finding and working with a non-traditional VC

Back in 2014 when we raised our Series A, my co-founder and I had the objective to put together an atypical round. As mentioned in our funding announcement, there were several things that made our Series A different from a traditional startup Series A:

  • Raising a relatively small amount ($3.5 million in funding when doing $4.6 million in annual revenue)
  • Not giving up the usual 20–30 percent of the company (we raised $3.5 million at a $60 million valuation, giving up 6.2 percent)
  • Not giving up control (no investor board seat)
  • Taking liquidity to de-risk and go long ($2.5m of $3.5m was for founders and early team)
  • Not being boxed in to an IPO five to seven years from raising funding

In our search for a unique investor happy with our conditions, we found Collaborative Fund, and they agreed to lead our Series A funding by putting in 60 percent of the funds. With them as our lead, we found other investors who also approached things differently and we were very proud of the outcome.

At the time of the Series A, we felt on top of the world. We had around $4.6 million in ARR (annual recurring revenue) and were growing revenues around 150 percent per year. We were at a point where we felt like we could “have it all,” and in many ways we did: we got the VC funding at the ideal terms, we kept control, we took some liquidity, and we continued to operate with full transparency and as a fully remote team. Based on our growth rate, we didn’t foresee any problem in giving a great return to Series A investors and were very excited to make a few bigger bets to see where we could take Buffer.

Although our goal was to see that growth trend continue, we shared openly that we may not want to raise further funding, sell the company, or IPO. We were transparent that we wanted to be able to keep questioning the way things are done. Specifically, we communicated that we wanted the option to be able to give a return via distributions, not an exit.

Collaborative Fund suggested that we account for these various paths within the structure of the Series A funding. We added downside protection for the Series A investors, in the form of a right to claim a return of 9 percent annual interest on their investment at any point starting five years after the initial investment. At the time, I didn’t appreciate how important this clause would become. Even our legal counsel commented that this was not something he saw too often.

The evolution of Buffer and our fit with VC funding

Buffer has had an interesting and somewhat rocky few years since that Series A funding. In mid–2015, in an effort to keep our growth rates high and comparable to startups with much more funding, we grew the team rapidly and tried to increase our pace of product development. We found ourselves with financial struggles after growing expenses without results following quickly enough. The rate at which our bank balance was decreasing made us realize that we didn’t have a proper grasp of our financials. Our financial situation presented a key turning point for us: Would we solve this by raising more funding or by cutting expenditures? In one of my most excruciating decisions, we chose to solve the situation without outside funds and did a round of layoffs to become profitable.

After making these tough decisions and changing some fundamental internal operations, we became profitable within a few months. While profitability was exciting, our growth rate suffered. Within the leadership team we started to discuss what growth rate we wanted to achieve. Whereas in the past we’d “had it all” and achieved growth alongside creating a unique culture with a fully remote team and high levels of transparency, it now started to feel like we had to choose between those things. It was suggested that some of the fundamentals that I had come to value could be removed to create a productivity environment that would increase the growth rate. I refused to compromise on the transparency and remote work aspects of our culture, so we started to explore slower growth goals, and what that would mean for the future of Buffer. Ultimately, my co-founder Leo and our CTO Sunil left the company in early 2017 based around this foundational vision decision.

Our efforts to become profitable to break out of financial struggles, compared with our growth rate decreasing over time.

As a result of the tumultuous events of layoffs, leadership misalignment and eventual departures, I was noticing a breakdown in some of our core values and what made us special and different. To me, these were fundamental values that shape not only how Buffer feels, but also how we perform. I decided to dig in, make some changes and grow back the trust of the team.

Those adjustments were not easy. Alongside growing our profitability and becoming sustainable for the long-term, I also had to figure out how my role would be different without my co-founder, and how to effectively manage the leadership team alone. It has been completely worth it, because we accomplished this all while staying true to our core values and unique ways of working. We opted for calm company growth that allows team members to bond and have time to become productive, rather than having a large portion of the team be completely new to Buffer. We became very profitable and started to work on longer-term projects to diversify our product offerings and revenue sources. This was in contrast to the more traditional venture-backed startup path of having a burn rate and relying on continual rounds of funding with the goal to maximize growth rate above all else. We could have hired outside senior leadership, grown the team considerably and pushed for hyper growth, but I believed that it was not the best path for Buffer.

As the months passed and we made progress towards long-term sustainability, our net profit margin grew from months of losses to 7 percent to consistently exceeding 25 percent. We started to have months where we had profit of $300,000 to $500,000 and the bank balance started to grow rapidly. The challenge with this, though, was that our growth rate had decreased. This was a trade-off I was willing to make. Naturally, the decreased growth rate, combined with my co-founder leaving, began some challenging conversations with Collaborative Fund. Buffer was not on a traditional venture-funded path anymore, and I have full empathy for how this made us less interesting in the eyes of our lead investor.

In the first half of 2017 I had a number of conversations with Collaborative Fund. They were around two years into their investment, and given Buffer’s refocused path of sustainable growth, the topic of the previously mentioned 9 percent return downside protection naturally arose. The downside protection offered a time-frame and guarantee of returns. While discussing this further, I was taken aback when I was asked whether I would step down as CEO in the event that Buffer could not afford the 9 percent annual return. Although it may be a reasonable question from a pure business perspective, and I was confident we’d be able to deliver, it shocked me to my core. The level of communication we once had started to break down after that and it triggered much reflection and some sleepless nights for me.

Why we chose to buy out our main VC investors

By late 2017, it was clear that Buffer had become less of a fit for VC funding. Month by month we increased our financial sustainability by growing our profit margin. We also worked hard to create and promote a culture where team members could enjoy their work for years without leading to burnout.

With healthy profits leading to our bank balance growing from $2 million to over $5 million, we could see that we were on a path towards being able to afford the 9 percent downside protection return for our Series A investors. By this point, our seed investors had been supporting the company for almost six years, and several were starting to ask when they may get a return.

The Series A class of shares included a protective provision which meant that Buffer was unable to offer liquidity for other shareholders (seed or common) without approval from a majority of the Series A. In order to get Buffer into a situation where we could more freely offer liquidity to early investors and team members, we knew that the first step would be to buy out the Series A investors and adjust this protective provision.

By moving ahead with a stock buyback for our Series A investors, we would be able to unlock this ability to give other shareholders a return, and we would put the company squarely on a path of long-term sustainability. I believe that the market is still wide open for Buffer to continue to grow, and I’ve fallen in love with the way we work and the incredible team and customers I get to work with. I began to pursue buying out our VC investors in earnest.

How we prepared for and carried out a stock buyback

The first key step in working towards buying out our main VC investors was to build up the cash reserves to make it possible. One way we did this was to ensure that our revenue growth rate exceeded our rate of hiring. Next, I reached back out to Collaborative Fund, and a couple of other key investors in our Series A, about the downside protection. I initiated the discussions and then handed this over to our Director of Finance, Caryn Hubbard.

Caryn did a great job of having productive conversations with investors and gradually converging with them on a deal that everyone could agree to. Our finalized terms were very close to the pre-determined 9 percent return included in the Series A terms. We moved the date forward and proposed that we could offer this return three-and-a-half years into their investment rather than after five years.

As part of the transaction, we also amended the protective provisions of the Series A shares to allow Buffer to have the ability in the future to offer liquidity to seed investors and common shareholders (mostly early team members). In order to achieve this, there were specific thresholds of approval we needed from each set of shareholders:

  • Approval from 60 percent of Series A shareholders
  • Approval from 50 percent of Preferred shareholders (combination of Series A and Seed investors)
  • Approval from 50 percent of All shareholders (including Common)

This took some delicate communication and investor relations work, which Caryn and I worked on together. Overall, it was straightforward to achieve these approvals once we explained our reasons for moving ahead with this stock buyback and the possibilities it would open up for the future. As I personally own over 45 percent of stock, meeting the final threshold of approval was simple once we had our investors on board.

Caryn worked closely with our legal counsel to put together the documents for these approvals, and to ensure we had considered every angle. The stock buyback was set up as a tender offer and followed specific tender offer rules. A key concept is that every shareholder receives the same information in order to make their decision on whether to sell shares.

With that, we started the stock buyback process. We gave every Series A shareholder the option to sell their shares at the agreed return. The resulting valuation was $80.8 million, representing a 40.5 percent return over three-and-a-half years.

All investors had a twenty-day period to make their decision on whether to sell, as part of the tender offer. Once we had all the responses back from investors, we processed the transactions (our biggest ever wire transfers!) and our legal counsel completed the transaction by transferring the stock certificates.

The impact of buying out Series A investors

Our two main VCs made up 60 percent of Series A shares. Beyond that, five more investors chose to sell their shares for a total of 67.29 percent of Series A shares bought back by the company.

Now that the stock buyback is complete, the ownership of Buffer has changed somewhat. The Series A investors now hold 2.65 percent of outstanding shares, and those with Common or Seed shares saw an ownership increase of ~5 percent.

Note: these charts don’t include our employee stock option pool. All team members at Buffer have stock options and, as they are exercised, other outstanding shares are diluted. Currently, a further 10 percent of Buffer is allocated to stock options.

The impact of the buyback on our bank balance was $3.3 million. Our balance after the transaction remained healthy at over $4 million. Our net profit has continued to be around $400,000 to $500,000 per month and we have already surpassed $5 million in the bank. If you’d like to follow along with our quarterly transparency reports with more of our financial information, they are available here.

Thanks for reading

We have been very happy to give investors a return and also create better alignment within our shareholder base towards the path we are on. I’m grateful that many Series A investors, especially angel investors from the seed round, chose to stay on board for the journey ahead. We will be considering stock buyback opportunities in the future, as well as alternative sources of funds, in order to provide liquidity for other investors and team members.

I’m confident that the small business market is still wide open for Buffer to continue to grow, and I’m committed to continuing to build great products our customers love and cultivate a workplace culture of trust, freedom and flexibility. These are the things that drive me and form my deeper personal purpose. This stock buyback is another step in the right direction that signifies to me that this will be a very long-term endeavor. Now, more clearly than ever, we have the privilege to continue thanks to the revenues from our paying customers.

I truly believe that we should be talking more about these topics as an industry, and I hope our experience can be useful to those who may be considering a similar path. I invite you to leave a comment on this post and share your thoughts on the topic.

  • Clarity

    Congrats!

    Is there a reason why you chose to use cash on hand versus using leverage (or a mix of leverage and cash)?

  • Congrats, Joel! This is wonderful for your employees and business overall.

  • Schoneck Sho

    Congrats on the move. Bringing on some financial chops paid off looks like. Did you chat with the Wistia on their experience with buying back shares? They ended up structuring it through debt but looks like it paid off for them. Provide some liquidity for the team. All the best!

    • Thanks! Yes indeed, Wistia are a huge inspiration to us and I spoke with Chris a couple of weeks ago to learn all about their journey and decision to use debt to buy out investors. I’m definitely reflecting on how we could provide more liquidity for seed investors and team members who are still interested.

    • schonecksho briefly

  • I love your transparency and the demonstration that there can be flexible alternatives to the pure venture-backed model. Bravo!

    Have you encountered other venture funds that are open to this type of collaborative approach with downside? The only other one I’m aware of is indie.vc, but it seems like a very important potential niche in the software/startup ecosystem

    • Hey Kevin, thanks for the kind words!

      I’d say that there are relatively few funds that are open to this type of approach. That said, I am starting to notice an overall shift towards more options for founders. As you say, indie.vc is a key one. Then there are also things like Lighter Capital and Tiny Capital (Tiny have a small stake in Buffer). We’ve also been working with a very unique investor called Purpose Ventures, who specifically aim to invest in companies who eventually want to be fully independent. They invest and opt for non-voting shares, and a capped return structure where the company eventually repurchases all stock.

      Outside of the pure funding side, there are a lot of examples of companies taking a different approach, such as Wistia’s recent step to raise debt to buy out their investors. Rand Fishkin has started a new company called SparkToro and raised a small angel round with very unique terms from day 1 to allow for them to be a successful business without being a unicorn. There are a few companies emerging who are “steward owned” and funded by Purpose Ventures with very unique ownership and investment structures, one of which is Sharetribe. I’m excited about these new options emerging, and among some more traditional angel investments, I’ve also made small investments in SparkToro and Sharetribe.

      Finally, there’s an awesome movement called Zebras Unite which is focused on an ethical, inclusive, sustainable alternative to the existing startup culture.

      In general, still not a lot of options, nothing compared to the traditional startup investment / VC ecosystem. But I believe there is change happening.

      • Thanks fo all this gold Joel. Even more reasons why we need something similar to “YC Startup School’, but for indie software companies. I also think that more flexible funding structures will become more important as startups continue to grow in emerging markets like South Africa where cash profitability is important, scaling is hard, and markets are smaller. So success in an emerging market with nascent startup ecosystems might mean aiming for small to mid sized software company scale instead of unicorns in winner-take-all markets.

  • Very interesting read and thank you for sharing! As a genuine question: I know (and applaud) your efforts around internal transparency. So I’m curious, did your employees know this was happening along the way? The goals, the negotiations, the progress and ups/downs? What was your approach there and why? Thanks again!

  • Great stuff; congratulations!

  • Amazing journey & results.
    Congratulations!

  • Vishnu Rachakonda

    Outstanding post, and congrats on executing a delicate business transaction that aligned with core values and company sustainability. This is an important post for others interested in building businesses to read, because it shows in detail what building an interesting, profitable, non-VC backed company can look like. As a student and future entrepreneur, I am indebted!

  • Thanks for the detailed post with a lot of transparency, Joel. It’s great to know your thought process, numbers and the actions that were needed to pull it off. There’s an increasing need for an alternative to VC funded path for young technology companies, especially as many do not have the aspiration/need to be a unicorn, or do not operate in a market that allows the same. Open discussion and stories like Buffer will help founders make a more informed decision on what paths they can/should choose. Kudos!

  • Pol

    Awesome transparency and explanations as always Joel. Congratulations for the operation!

    I love to see how Buffer, a bootstrapped company at the beginning, has been aible to find new paths to grow.

    Pure inspiration!

  • Fredrick Kimaru

    An insightful article. I love your willingness to learn from your mistakes and taking proactive steps in retracing your steps. An important learning step for budding entrepreneurs like myself. Hope to meet you someday and take up some wisdom from your experience thus far with VC funding and growing a business despite the challenges

  • Amazing, thank you very much for sharing all the nitty gritty details. It sure sheds a lot of light on many aspects that simply don’t get talked about.

  • Conor

    Thanks so much for this Joel, as someone in the middle of a raise I found this article invaluable, and someqhat inspirational. It’s incredibly refreshing to read about a company where the business fundamentals of revenue, profit and culture are given more credence than raising funds, which seems to be the primary goal of the majority of startups. Patience is the virtue in this case. Thanks again and congrats of being fully in control of your company and therefore your life!

  • Okii Eli

    Congratulations on the move! Buffer will grow to very big company! keep it up

  • hcjinman

    This was fascinating to read. Thanks for sharing Joel. It’s always interesting to listen and learn from your journey.

  • Joel, congratulations on the respectful move! I do hope to see buffer grow further. I’ve been a buffer user when you guys initially started out, however had to leave as I wasn’t seeing major feature improvements (although you guys did try to build an evergreen library feature that was in beta, but that got closed). I really wish to see buffer back in the game, as there are so many social media posting companies that are stepping up their game… all the best, and look forward to greater progress!

  • Andrew Harret

    In the healthcare business, nurses are finding that individuals who have pursued an RN-BSN diploma program tend to be times prepared to proceed from traditional patient care to distinct roles in the health care sector. You can read more at nursing essays

  • Rianna Rocks

    That was interesting. Thanks for sharing your experience!

  • Oh boy! Where to start Joel.

    Thanks you for the hours it will have taken to have written this, the months it will have taken to initiate this and the years it will have taken to allow the formation of your character to embody this.

    After years of being a ‘responsible’ dad and husband and stepping away from the start-up world for a season, I was left curious this afternoon. I’ve often thought about what good is it to gain the world and lose your soul. And I’ve had a firm belief that many of today’s revolutionaries become tomorrow’s dictators.

    I love community and the need for good foundations. Deep within me is a hunger and passion for startups and their teams. I love the solution, the scale and the significance that can (‘in theory’) be created for all involved.

    I thought to myself, what company did I use to deeply respect when this was my all-encompassing world? Which startups had clear values I aligned with, and are they still able to marry that with being sustainably successful? Or have they ‘needed’ to compromise their values, meet shareholders demands or been swallowed up by their competitors?

    I thought… I know… Buffer… they will have stayed true to their values.

    I’ve always aligned Buffer to be a US company, (even though many of your team are remote and I think you’re initially a Brit too). When based this side of the pond the US tech scene always has an allure of Willie Wonker’s Golden Ticket. The Mecca of Success. I find it attractive and yet on the surface, it seems to come at such a cost.

    However, I’ve always rooted for you and Buffer carrying a different spirit and as a result, I’ve naturally talked you up in my circles.

    Maybe it’s been your teams’ connection to many different cultures that has also helped enable a sense of being grounded.

    As outlined in the great book, Tuesday’s with Morrie by Mitch Albom: ‘The culture we have does not make people feel good about themselves and you have to be strong enough to say if the culture doesn’t work, don’t use it.’

    Perhaps you and your team saw the downsides of valley startup culture, and if so, you were strong enough not to use it. To stay remote, seek alternative funders, slower rates of growth and remain transparent. In today’s world more than any other time, don’t we crave transparency, vulnerability and space and time to be allowed to flourish?

    I was excited to look up Buffer and see where the company was at.

    Search: ‘Buffer valuation.’

    At first sight, I was disappointed to see that you hadn’t done any more rounds since your Series A. Oh no I thought… the focus on transparency and culture has, after all, resulted in them not being able to compete. What happened?

    Valuation hints didn’t seem to show an expected valuation in the hundreds of millions, even billions I might have once expected. Although I didn’t realise it, I was still locked into the valley narrative and I felt deflated. I almost moved on and wasn’t going to read any further.

    Then I read the headline about buying back shares…and I thought that’s interesting.

    I’ve seen the pain and anger in Brian Acton’s (WhatsApp founder) ‘shout-out’ against Facebook. His last tweet still makes me smile: ‘It is time. #deletefacebook.’ He didn’t even give Facebook a capital F. Slam down!

    I don’t know Brian or the thinking and potential anguish in his decision. I’m not in a position to pass judgement and I honour and respect his calling out Facebook. I simply assume it’s harder to take a stand when you haven’t had the big payout. Though remembering Maslow’s Hierarchy Of Needs, the big payout surely becomes far less important once needs are met and you increasingly look for meaning. How much does one actually ‘need.’ A core question I’d love to privately ask him, would he make the same decision again? Most people would say of course he would – he walked away with $3 billion. But in light of Maslow’s thinking, I’d be keen to probe a little deeper. There are many decisions I’d make again, though not surprisingly, they have a gazillion fewer noughts on the end.

    So looking back at the headline I asked myself: ‘Why did Buffer buy out their investors.’

    And then I read your post.

    And I stopped to breathe…

    Ahhh.

    Transparent as always. I’ve missed that. I was wonderfully surprised and encouraged. My faith in a few entrepreneurs sticking to their values at a cost of the big payouts remained intact. I was reading an account of success that was meaningful and resonated deeply. People over profit. Culture over cash-out. Legacy.

    The triple bottom line of people, planet and profit are always close to my heart. It’s something I enjoyed exploring in a book I wrote (Futureproof). I need to read about Buffer further and catch up, but in the meantime, and asking from a stance of encouragement, I’d be interested to know what you’re doing to impact the wider planet. Is that a value or priority at this time for Buffer? If not, how could it be?

    I think as you indicate, many more people need to listen, share (and be offered this alternative) approach to returns, growth and scale.

    ‘We want to be bigger.’
    Why?
    ‘So we can reach more people.’
    Why?
    ‘So we can make a difference.’

    And for many businesses, by the time one is ready to ‘make a difference,’ the original tribe are burnt out, you’ve compromised your values and it’s become so much more about the destination than the means to get there. A sense of living joyfully is often lost, and a culture that is alien to your original DNA has been established. We become where our attention goes.

    Yes, we now love what Bill Gates is doing with the Bill and Melinda Gates Foundation and the money being invested into great projects. Yet I appreciate his humility as he acknowledges his failings in the ways he ran Microsoft and what Microsoft stood for ethically. Obviously, he’s been incredibly successful and his gift to society is immense.

    I wonder, if I could dare to be so brave, could his impact have been even more significant if the DNA in Microsoft was different? If a whole tribe were empowered to think differently? Maybe he wouldn’t have as much money to ‘give’ away, but his team and ecosystem were (and are) an immensely powerful tribe. Perhaps the legacy impact on the world would have been bigger. The superstars are now far less exciting to me. The tribes, the movements, the resonance of like-minded hearts and what is created from these places; that is where the real excitement lies for me.

    Of course, we will never know about Bill, but it’s worth imagining a parallel journey.

    I’d love to write a book interviewing founders asking them about ‘the other decisions’ they could have made in those big moments and how they could have panned out. What would have been the impact positively or negatively? Interesting to muse on.

    As an aside, I love Richard Rohr’s writings on the two stages of life. Of all that we’re building in the second half of life, we do learn to value differently what was so important previously. (Book- Falling Upward).

    Sadly, we don’t have many alternative journeys for entrepreneurs, and especially how these lives and decisions pan out over a lifetime. We have thousands of rags to riches, start-up to scale up and idea to billionaire stories. Sometimes I feel excited reading these: ‘That’s amazing and look at how they grew that.’ At other times, I’m left with a sense of: ‘Ok. Meh! Now what?’ The stories of Blake Mycoskie (Tom’s) and Pierre Omidyar (eBay) have been two that have stood out positively and still leave me nourished and inspired…

    Without going overboard, but resorting back to your comment, I think there’s a healthy responsibility for you and Buffer’s story to be told. I’d also love it if you gathered stories from each of your past and present employees, to see and celebrate what they go on to do. The values and culture they carry into many future businesses (and initiatives) will be to the benefit of all society (though of course there may also be a sense of disappointment in losing proximity to such friends and their skills). I wonder when one makes tangible choices about the pace of growth, do we find an increased ability to truly celebrate when others outwork their giftings fully. Even if it means they leave us.

    I’m sure perhaps you have already written this account of your work in a book- (again, I need to catch up…) but it’s sadly not permeated my world yet. And as someone who reads a lot and writes a bit, it would have come across my Audible if it was out there.

    Just looked… and no it’s not there ;)…

    And to be a little cheeky, I’d love to see more of your values and story from your LinkedIn Profile. Your values are there a little in the experience section, but from your post, it’s clear that it’s what you are ‘About’ in such a huge way. Its been the biggest decision of your last 24 months… and so I’d love to see it showcased in your LinkedIn ‘About’ section which as I’m sure you know, most people look at first. Give others access on wider platforms to the lessons of you’re learnings.

    Not everyone will discover your wonderful blog and all the gems here. Even pointing people to a timeline of key decisions and the blogs and transparency that got you there, would be a gift. It will help us all more tangibly in our own entrepreneurial journeys. Good advice becomes great advice when it’s relevant for the current season we are facing. A timeline helps people jump in out where it’s most helpful for them.

    Anyway, getting back to the idea of the Buffer story, I’m reminded of Ricardo Semler’s book Maverick and his companies journey and culture. I have no doubt you will have read it too. This was such a source of encouragement and oxygen for me. I’ve lacked the courage to implement his ideas but always felt a gnawing provocation from a distance.

    Although these last couple of years you will have expended a lot of energy on the restructure, perhaps consider a sharing of your learning a side project. To justify the time investment, turn it into a resource that can help other entrepreneurs implement it into their own businesses. Product, tool, conference. Easy to find a way to ‘justify’ the time commercially.

    Of course, I’m aware of the risk of ‘distraction’ and you’re not a leadership and development company, but at the same time, maybe that should be a string to your bow. After all, there’s a reason why you communicate (or is it generous teaching) so well about your values. You’re wanting to set an example and explain what you’re discovering, and you’re wanting others to learn as well. We’re learning. Help us access more and others access it for the first time.

    And if that route is too much of a diversion from your core product and it’s simply a book, you’ve got a great team of writers. And if everyone’s too busy, I’d love to be involved. The story needs telling, even in its incomplete narrative. We need more signposts to the alternative ways of being entrepreneurs. As Morpheus gave Neo, we urgently need some wise entrepreneurs to offer up red pills.

    Before I wrap up this somewhat convoluted comment up- (where did the time go)- I don’t know how the parting of ways with your co-founder worked out. I’m hoping you’ve parted well, and I imagine that’s the case based on the attention you put on good communication. But in case it’s been more difficult, I’ve found Branson’s advice of ‘booking a date in the calendar each year to invite someone you’re in conflict to dinner till the relationship is restored’, super helpful.

    I lost my first business, which painfully put 55 staff out of work, caused a huge amount of pain for investors as they lost savings and the property market crash hit. I went bankrupt in 2008. Going back to my idea of ‘the other decisions’ entrepreneurs make, there are plenty of decisions I’d make differently. It’s taken a lot of work to restore many relationships and some dinner invites are still needed. Some I’ve had to park till one day I hope I have the money to resolve losses practically. Love, patience and intentionality I believe eventually win the day. Hope there’s restoration there with you guys if it’s needed. Life and friendship are too precious not to have peace.

    So…onwards my friend.

    I have a sneaky suspicion that one of Buffer’s higher purposes is to act as a Buffer for other entrepreneurs. A Buffer that shows there is another way.

    And it’s one, that despite the obvious twists and turns, ups and downs, from a somewhat ignorant distance seems to have created space for you and your team. It seems to have created a strong tribe internally. I know it’s created a powerful engaged ecosystem (I’ve never written such a comment to a founder of a product I’ve not used for 3 years). And there’s a culture where beautiful creativity can flourish (the products are still amazing).

    Long live Buffer.
    Long love Buffer!

    I’m excited to see your culture continue to emerge where there’s a new day dawning. Where hope remains in both the craziest of political madness and the speed of tech advancements. Yours is a business and you are a founder I will enjoy following for many years to come.

    Thanks, once again Joel and the mighty Buffer team, for the inspiration and the encouragement. You’re doing significant work on many fronts. But the work you’re doing on the inside seems from the outside to be the work of legacy. Be grateful and proud of your decisions.

    All the rest of us are.

    Wootang!
    (My war cry of celebration and happiness on a Sunday afternoon).

    Lots of love,

    Caleb Storkey

80,000+ social media marketers trust Buffer

See all case studies