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Diversity

Our Code of Conduct And Why It’s Important For Diversity And Inclusion

We aspire to live by our values at Buffer.

We also strive daily to turn our values into behaviors that positively impact how we treat each other, how we interact with others, and how we see the world.

Even still, we feel that having values isn’t enough.

Especially if we want to create the inclusive organization that we’re striving to become.

While our values do influence our behaviors, we also felt compelled to create a code of conduct to serve as an official commitment to teammates and new or potential hires about the behaviors we expect (and the behaviors we discourage) at Buffer.

We’re excited to share this document publicly for the first time! Read below to learn more about why a code of conduct was so important for us (especially for diversity and inclusion), and see our code of conduct in full. We hope this can be useful for you to read, take pieces of, or use as a reference, however you see fit!


Why A Code of Conduct Makes a Difference for Diversity and Inclusion

Ensuring that everyone at Buffer feels included is a big priority for us. That’s why creating a framework for expected behaviors is something we feel is important for our continued work on inclusion.

There’s a great quote from Andrea Barrica on Medium that sums up how a code of conduct affects diversity.

“What’s often ignored is that diversity is not only a pipeline or recruiting issue. It’s an issue of making the people who do make it through the pipeline want to stay at your company.”

As Andrea’s quote mentions, creating a code of conduct goes beyond hiring and into retention. According to Jeanine Prime, leader of the Catalyst Research Center for Advancing Leader Effectiveness, “creating a workplace where employees feel included is directly connected to worker retention and growth.”

Further studies have shown that nearly one-third of workers report having felt bullied at work and roughly 20% ended up leaving their job because of it.

We love the team we’ve built at Buffer and would never want anyone to feel excluded or bullied, which is why we’re placing so much importance on this code of conduct. This is a living document that we keep so that everyone on the team has access to it, and we’re excited to be sharing it with the world today to spread the word about how much impact these codes have.

Buffer’s Code of Conduct

Feel free to grab any part of this if you’re looking for inspiration while creating your own code of conduct!

Buffer is dedicated to creating an inclusive environment for everyone, regardless of race, ethnicity, religion, color, national origin, age, disability (physical or mental), sexual orientation, gender identity, parental status, marital status, and political affiliation as well as gender expression, mental illness, socioeconomic status or background, neuro(a)typicality, or physical appearance. We’re united by Buffer’s values, and we celebrate our unique differences.

We put forth this code of conduct not because we anticipate bad behavior, but because we believe in the already exceptional level of respect among the team. We believe that articulating our values and accountabilities to one another reinforces that respect and provides us with clear avenues to correct our culture should it ever stray. We commit to enforce and evolve this code as our team grows.

Like our Buffer values, the contents of this code of conduct are concepts we expect teammates to work to apply to their daily lives in and outside of Buffer. Specifically, the code of conduct applies to teammate interactions in various areas of our shared professional lives, including all events hosted by Buffer, shared online spaces (Slack, Discourse, Trello, email, etc.) , social media, pull request feedback, and conferences or other events where we represent Buffer.

Expected behaviors

Every member of the Buffer team is expected to work smart, be considerate of their teammates across the team, and contribute to a collaborative, positive, and healthy environment in which we can all succeed. Specifically:

  • Be supportive of your colleagues, both proactively and responsively. Offer to help if you see someone struggling or otherwise in need of assistance (taking care not to be patronizing or disrespectful). If someone approaches you looking for help, be generous with your time; if you’re under a deadline, let them know when you will be able to help or direct them to someone else who may be of assistance.
  • Be inclusive: Go out of your way and across cultures to include people in team jokes or memes; we want to build an environment free of cliques. Avoid slang or idioms that might not translate across cultures, or be deliberate in explaining them to share our diverse cultures and languages. Speak plainly and avoid acronyms and jargon that not everyone may have an understanding of. Be an ally to teammates when you see a need.
  • Be collaborative. Involve your teammates in brainstorms, sketching sessions, code reviews, planning documents, and the like. It’s part of our values to share early and ask for feedback often. Don’t succumb to either impostor syndrome (believing that you don’t deserve to be here) or the Dunning-Kruger Effect (believing you can do no wrong). Recognize that in addition to asking for feedback, you are similarly obligated to give it.
  • Be generous in both giving and accepting feedback. Feedback is a natural and important part of our culture. Good feedback is kind, respectful, clear, and constructive, and focused on goals and values rather than personal preferences. You are expected to give and receive feedback with gratitude and a growth mindset.
  • Be respectful toward all time zones. Embrace habits that are inclusive and productive for team members wherever they are: make liberal use of asynchronous communication tools, document syncs and decisions thoroughly, and pay attention to timezones when scheduling events.
  • Be kind. Be polite and friendly in all forms of communication – especially remote communication, where opportunities for misunderstanding are greater. Avoid sarcasm. Tone is hard to decipher online; make liberal use of emoji, GIFs and Bitmoji to aid in communication. Use video hangouts when it makes sense; face-to-face discussion benefits from all kinds of social cues that may go missing in other forms of communication.

Unacceptable behaviors

The Buffer team is committed to providing a welcoming and safe environment for all. Discrimination and harassment are expressly prohibited. Furthermore, any behavior or language that is unwelcoming—whether or not it rises to the level of harassment—is also strongly discouraged.

Additionally, there are a host of behaviors and language common on tech teams which are worth noting as specifically unwelcome:

  • No surprise if a teammate isn’t familiar with something: At Buffer, we believe in the value of a beginner’s mind. It’s always acceptable to say “I don’t know” or “I don’t understand.” All questions are great questions! So please don’t act surprised when people aren’t familiar with a tool, person, place or process. This applies to both technical things (“What?! I can’t believe you don’t know what the stack is!”) and non-technical things (“You don’t know who DHH is?!”).
  • No well-actually’s: A well-actually happens when someone says something that’s almost – but not entirely – correct, and you say, “well, actually…” and give a minor correction. We strive to let others save face as part of our values, and most well-actually’s aren’t crucial to the overall conversation. If it’s critical to add your correction, use language that leaves room for the idea that you might be wrong or missing some context, too.)
  • No exclusionary language: Be careful in the words that you choose, even if it’s as small as choosing “hey, everyone” over “hey, guys.” Sexist, racist, ableist, and other exclusionary jokes are not appropriate and will not be tolerated under any circumstance. Any language that is unwelcoming—whether or not it rises to the level of harassment—is also strongly discouraged.
  • No subtle -isms: Much exclusionary behavior takes the form of subtle -isms, or microaggressions – small things that make others feel unwelcome. For example, saying “It’s so easy my grandmother could do it” is a subtle -ism with tones of both sexism and ageism. Regardless of intent, these comments can have a significant demeaning impact on teammates. If you see a subtle -ism, you can point it out to the relevant person, either publicly or privately, or you can ask a lead or People Team member to say something. (If you are a third party, and you don’t see what could be biased about the comment that was made, feel free to talk to the People Team.)

Please don’t say, “Comment X wasn’t sexist!” or “That’s not what they meant. You’re being too sensitive.” Similarly, please don’t pile on someone who made a mistake. It’s not a big deal to mess up – just apologize and move on.

Reporting a problem

These guidelines are ambitious, and we’re not always going to succeed in meeting them. When something goes wrong—whether it’s a microaggression or an instance of harassment—there are a number of things you can do to make sure the situation is addressed.

1. Most recommended: Talk to a member of the People Team. People Team members take concerns about this stuff seriously. We are here for you to discuss the problem and we will figure out what steps to take next. You can make a report either personally to Courtney/Director of People and Jenny/Compliance Manager anonymously. We’re keen to hear concerns about situations of any size and magnitude. In all cases, we will make every effort to stay in clear communication with anyone who reports a problem, maintaining confidentiality whenever possible.

2. Recommended: Talk to your lead. Your lead probably knows quite a lot about the dynamics of your team, which makes them a good person to look to for advice. They should also be able to talk directly to the colleague in question if you feel uncomfortable or unsafe doing so yourself. Finally, your lead will be able to help you figure out how to ensure that any conflict with a colleague doesn’t interfere with your work.

3. Address it directly. For smaller incidents that might be settled with a brief conversation, you can choose to DM the person in question or set up a video chat to discuss how it affected you. Please use this approach only if you feel comfortable; you do not have to carry the weight of addressing these issues yourself. If you’re interested in this option but unsure how to go about it, try discussing with the People Team first—they will have advice on how to make the conversation happen and can also join you in a conversation.

Taking care of each other

Sometimes, you’ll be a witness to something that seems like it isn’t aligned with our values. Err on the side of caring for your colleagues in situations like these. Even if an incident seems minor, reach out to the person impacted by it to check in. We’d also appreciate it if you would speak to a member of the People Team directly to voice your concerns. Depending on the circumstances, you may also want to speak directly to the person who has violated the code of conduct.

If you want to speak to a person impacted by an incident or to the person who has violated the code of conduct, but you’re unsure of how to navigate these interactions, try reaching out to Courtney/Director of People or Jenny/Compliance Manager—these conversations are tricky, and we’d like to help you figure out how best to approach them.

Committing to self-improvement

None of us are perfect: all of us will from time to time fail to live up to our very high standards. What matters isn’t having a perfect track record, but owning up to your mistakes and committing to a clear and persistent effort to improve.

If you are approached as having (consciously or otherwise) acted in a way that might make your teammates feel unwelcome, listen with an open mind and avoid becoming defensive. Remember that if someone offers you feedback, it likely took a great deal of courage for them to do so. The best way to respect that courage is to acknowledge your mistake, apologize, and move on — with a renewed commitment to do better.

That said, repeated or severe violations of this code can and will be addressed by the people and culture team, and can lead to disciplinary actions, including termination.

We’re grateful for other Code of Conduct pioneers like the Vox Code of Conduct, the Recurse Center’s Social Rules and the Hack Code of Conduct for their ideas and inspiration.

Over to You

Does your company have an open code of conduct? Or do you have any examples you love? We’d love to see them in the comments!

  • TrinitySpringfieldMA

    I am impressed with the scope of your code. It’s not limiting in people’s behavior as much as it is freeing, allowing your staff to act and grow in a welcoming job culture. That can be a little unusual in the business world these days, even in light of recent cultural shifts. Your simple statements are both direct and kind. I can appreciate that. I work in a religious organization where inclusitivity (is that a word?) is part of our doctrine, our beliefs, our “discipline.” We work hard to spell that out to folks but, as churches –like all organizations– are people, sometimes something gets lost in the translation. Your Code is a great example of being more specific in your expectations.

  • Antonio Brandao

    So the radical-left has taken over Buffer

    • Mateus Leon

      I saw your profile on Discus to develop a coherent perspective over your comment here. That said, I’m impressed that, in an open community, like ours on the web, sharing and developing code althogether, can atract somebody with this mentality.

      Well, I understand, open is for all, so you can take advantage of its characteristics, but only until you threaten anyone with this generalization / mutilation of perspectives, like you routinely do, offending liberty, equal rights, being toxic inside this delusional and individualistic world that you live in. Poor are the ones that are obligated to deal with you in their lifes, from workplace to family.

      This kind of position, like we see in your comments, reflects negligency over a broader acceptance of variety, necessities, that we can come across reality. Everyone has the rights to decide by themselves, except when you invade the space of the others, either phisically or expressing this vague sarcasm and erratic position, that can only express insecurity and fear of being accepted, mainly by yourself.

      Your life could be more easier / lighter if you don’t feel that you need to throw random bad attitude all over the place. You position, actually, can express your frustration about your opinion / perspective not being accepted in Buffer’s code of conduct. But, hey, you are not allowed to act like that in Stack Overflow too, and many many many other places. How cool is that, huh!?

      • Emanuel Couto

        “How cool is that, huh!?” It’s not. I don’t use Buffer but this non sense about codes of conduct is going too far. You’re treating people like children and that’s obviously going to be annoying. Treat people like children and they’re going to act like children. Either way it’s not because you add a code of conduct that anything is going to change. Just because you have a code of code it doesn’t mean people are going to disappear. If anything it’s going to make the problem worse because when you deny people of something, they’re going to want to do it.

        • Mateus Leon

          No, it’ll not make anyone “mean” go away, but it’ll reinforce that be “mean” is not acceptable and anyone under this code is responsible for their actions / attitudes. Since learn that better observance of human rights, the right of choices, respect, horizontal perspectives of human beings are things that remain unachieved, people need to be aware that they are responsible for their projections under any environment / context. Claim that people are unable to change, or define as childish to state rules, conduct, to regulate respect, is even unfair with the “childish” label, because kids can be more respectful than several adults, like you, that doesn’t understand basic corporative normatizations, and this one is even better than conservative / old fashioned corporations that regulate absurdities like women appearance.

          • Emanuel Couto

            “like you, that doesn’t understand basic corporative normatizations” – you don’t have any evidence of that.

            “because kids can be more respectful than several adults” – that’s complete non sense. The ratio of respectful adults is much higher.

            “Claim that people are unable to change” – I never claimed that. Instead I’m saying these overly descriptive code of conducts are making the things worse. These are going to create an environment were people don’t want to participate in these sites at all. In stack overflow there are comments already confirming they’re not going to help newbies because of the code of conduct. Meanwhile contrarians will show up. It’s inevitable.

            What the code of conduct is doing is fixing a problem that doesn’t exist. Seems to me like you don’t have much of an argument and are trying to make me sound ignorant in the subject instead.

  • Nefaristo

    Pure Orwellian antiauthoritarian satire. The part of “my grandma could do it is both sexist and ageist” is priceless, you really nailed down the obsessive authoritarianism of the far left taking away any value from kindness by making it mandatory for everybody.
    It almost seems real.

  • Emanuel Couto

    You’re rambling a lot. This has nothing to do with politics, you and the OP are the ones who came up with that. It’s a bad idea in my opinion independent of what the left or right wing thinks. Also whether either of us is native English speaker or not is irrelevant. You’re attempting again to invalidate my pointless arguments.

    If it’s not fixing a problem it’s not necessary and should be avoided because this has the potential of bringing new problems. If you don’t expect problems to happen that’s fine but problems are already starting in stack overflow. It’s not a question of if anymore. As I’ve said some people are not helping newbies at all with this code of conduct. You think that’s good? It’s the result of having too much rules. I don’t need credibility, the result speaks for itself.

    You don’t have to agree. I don’t mind agreeing to disagree. Just having a conversation so that you see that’s this thing is not guaranteed to be a good. In fact it most likely the opposite.

    • Mateus Leon

      Well, ahahahaha, I confess that I didn’t noticed that you weren’t the OP, damn, that was a huge miss.

      As I’m pretty sure that you took this wrong, I’ll end my case here. Despite my arguments were towards yours, the context was misaligned.

      Anyway, enjoy your life.

      • Emanuel Couto

        Well it’s an honest mistake. We just have a different opinion and that’s fine. Cheers.

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